RETURNS & EXCHANGES POLICY

At Liana Fauve, we are committed to creating pieces designed to be treasured for years to come. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, your item must:

• Be unworn, unwashed and unused
• Have all original tags attached
• Be returned in its original condition and packaging
• Be free from perfume, makeup, deodorant marks or any signs of wear

Items returned that do not meet these requirements may be declined and returned to the customer.

Sale Items

Sale items, promotional purchases and gift cards are considered final sale and cannot be returned unless required under Australian Consumer Law.

Exchanges

If you require a different size, please contact us.

Exchanges are subject to stock availability.

Faulty Items

If you believe you have received a faulty item, please contact us within 7 days of receiving your order.

Please include:
• Your order number
• A description of the fault
• Clear photographs of the issue

Items deemed faulty will be repaired, replaced or refunded in accordance with Australian Consumer Law.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as Liana Fauve cannot be held responsible for parcels lost in transit.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

SHIPPING POLICY

Liana Fauve proudly ships worldwide from Australia.

Processing Times

Orders are typically processed within 2–5 business days.

During collection launches, promotional periods or public holidays, processing times may be extended.

Domestic Shipping

Australian orders are shipped via tracked delivery services.

Estimated delivery times:
• Standard Shipping: 3–8 business days
• Express Shipping: 1–4 business days

Delivery timeframes are estimates only and may vary.

International Shipping

International delivery times vary depending on destination and local customs processing.

Customers are responsible for any applicable customs duties, taxes or import fees imposed by their country.

Lost or Delayed Parcels

Once an order has been dispatched, Liana Fauve is not responsible for delays caused by postal services, customs clearance or circumstances beyond our control.

If your parcel appears lost, please contact us and we will assist where possible.

PRIVACY POLICY

Liana Fauve respects your privacy and is committed to protecting your personal information.

Information We Collect

When you place an order or interact with our website, we may collect:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information
• Device and website usage information

How We Use Your Information

Your information may be used to:

• Process and fulfil orders
• Provide customer support
• Improve our website and services
• Send updates about your orders
• Deliver marketing communications where consent has been provided

Marketing Communications

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Third-Party Services

We use trusted third-party providers including Shopify and payment processors to operate our store securely.

Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access.

Contact

For any privacy-related enquiries, please contact us

By using our website, you agree to the terms outlined in this Privacy Policy.